Terms & Conditions

Welcome to www.Red-Theatre.com. These Terms & Conditions govern the use of this website and the theatre ticket booking services provided through it by Beijing Red Theatre Tickets Booking Services (hereinafter referred to as "we", "us", or "our").

By accessing this website, submitting a booking, or purchasing tickets through our services, customers agree to these Terms & Conditions. Please read them carefully before making a booking.

1. Booking and Reservations

1.1. All bookings must be made through the booking options available on www.Red-Theatre.com.

1.2. Customers are responsible for ensuring that all booking information is accurate and complete, including the selected performance, date, time, ticket category, quantity, name, and contact details.

1.3. Submitting a booking request does not automatically guarantee a reservation. A booking is considered confirmed only after the required payment has been received, verified, and the booking confirmation has been issued.

1.4. Customers should check their email inbox and Spam/Junk folder for booking updates and confirmation messages.

1.5. All bookings are subject to ticket availability. If the selected performance or ticket category is unavailable, we will contact the customer to discuss an appropriate alternative or refund.

2. Ticket Prices and Payment

2.1. Ticket prices are displayed on the relevant performance or booking page. The applicable price is the price shown at the time of booking.

2.2. Payment must be completed using one of the payment methods provided on the website.

2.3. A booking will not be considered confirmed until the required payment has been received and verified.

2.4. Customers are responsible for ensuring that the payment amount and booking details are correct when completing payment.

2.5. If payment is not completed within the specified payment period, the booking may be automatically cancelled and the tickets released for other customers.

2.6. Any currency conversion charges or fees imposed by a customer's bank or payment provider are subject to that provider's own terms and conditions.

3. Ticket Collection and Admission

3.1. After a booking has been confirmed, customers may collect their tickets at the theatre ticket office by providing the name used for the reservation, unless different collection instructions are provided.

3.2. Customers should arrive at the theatre with sufficient time before the performance begins to collect tickets and enter the venue.

3.3. Online bookings generally allow customers to select a ticket category or seating area, rather than a specific seat number. The final seat assignment is determined by the theatre.

3.4. We will make reasonable efforts to accommodate seating preferences submitted with a booking. However, specific seat numbers, exact positions, or requests for adjacent seats cannot be guaranteed unless explicitly confirmed.

3.5. Customers are responsible for attending the correct theatre at the scheduled date and time stated in their booking confirmation.

3.6. Admission is subject to the theatre's entry policies and regulations. Late admission may be restricted or delayed at the theatre's discretion.

4. Changes and Amendments to Bookings

4.1. Customers who wish to change their booking details should contact us as soon as possible.

4.2. Requests to change the performance date, time, ticket category, or quantity are subject to availability and our approval.

4.3. We cannot guarantee that booking changes will be possible, particularly when the performance is approaching.

4.4. Any additional payment resulting from an approved booking change must be settled before the amended booking can be confirmed.

4.5. If a requested change cannot be accommodated, the original booking and applicable cancellation policy will remain in effect.

5. Cancellation and Refund Policy

5.1. Full Refund Before the Performance

Customers may cancel a confirmed booking and receive a full refund if the cancellation request is received by us at least 8 hours before the scheduled performance start time.

5.2. Cancellation Within 8 Hours

Cancellation requests received less than 8 hours before the scheduled performance start time are non-refundable, except where a refund is required under applicable law or under the circumstances described in Section 5.7.

5.3. No-Show Policy

Customers who fail to attend their booked performance and do not contact us in advance will be considered to have voluntarily forfeited their booking. No refund will be provided in such cases.

5.4. Late Arrival

Customers who arrive after the performance has started may be denied admission or required to wait until an appropriate interval, depending on the theatre's admission policy. Late arrival does not entitle customers to a refund.

5.5. How to Request a Refund

All cancellation and refund requests must be submitted by contacting us through the contact details provided on this website. Customers should include their booking reference or the name used for the reservation.

The time at which we receive the cancellation request determines whether it meets the 8-hour cancellation requirement. The 8-hour period is calculated according to the local time at the theatre where the performance takes place.

5.6. Refund Processing

Approved refunds will be returned through the original payment method whenever possible. Refund processing times may vary depending on the payment provider, bank, or financial institution.

5.7. Performance Cancellation or Significant Changes

If a performance is cancelled by the theatre, or a significant change is made to the performance date, time, or venue that materially affects the booking, we will inform affected customers when reasonably possible and offer an appropriate alternative or refund, as applicable.

5.8. Other Circumstances

Refunds will not normally be provided for circumstances arising from a customer's personal change of plans, incorrect booking information supplied by the customer, or failure to follow the booking and admission instructions, subject always to applicable consumer protection laws.

6. Performance Schedules and Changes

6.1. Performance schedules, programmes, performers, and show arrangements are determined by the theatre and may occasionally change.

6.2. The theatre may make reasonable changes to performers, programme content, schedules, or other arrangements when necessary.

6.3. We will make reasonable efforts to notify customers of significant changes when such information is provided to us.

6.4. Minor programme adjustments or performer substitutions do not automatically entitle customers to a refund, provided the main nature of the booked performance remains substantially unchanged.

6.5. Where a change materially affects the booked performance, the arrangements described in Section 5.7 will apply.

7. Customer Responsibilities

7.1. Customers must provide accurate booking and contact information and ensure that they can receive booking notifications.

7.2. Customers are responsible for checking their booking confirmation and contacting us promptly if any information appears incorrect.

7.3. Customers must comply with the theatre's rules, safety requirements, and staff instructions during their visit.

7.4. Photography, video recording, audio recording, food and drink, and other activities inside the theatre are subject to the venue's own rules.

7.5. Customers must behave respectfully and avoid disturbing performers or other audience members.

8. Children and Admission Requirements

8.1. Age restrictions, child ticket requirements, and admission arrangements may vary depending on the performance and theatre.

8.2. Customers should check the relevant performance information before booking tickets for children.

8.3. Children must be accompanied by a responsible adult where required by the theatre.

8.4. Any child admission or free-entry policy is subject to the specific conditions stated on the relevant performance or ticket page.

9. Website Information and Availability

9.1. We make reasonable efforts to ensure that the information published on this website is accurate and up to date.

9.2. Performance information, schedules, prices, availability, and other details may change from time to time.

9.3. We reserve the right to correct errors, update website content, or temporarily suspend any part of the website where necessary.

9.4. In the event of an obvious pricing, technical, or booking error, we reserve the right to contact the customer to resolve the issue. If a booking cannot be fulfilled as agreed, an appropriate alternative or refund will be arranged.

10. Third-Party Services and External Links

10.1. This website may use third-party payment providers and contain links to external websites.

10.2. Third-party services are subject to their own terms, conditions, and privacy policies.

10.3. We are not responsible for the content, availability, or privacy practices of external websites that are not operated by us. This does not affect any responsibility we may have under applicable law for services provided through our website.

11. Limitation of Liability

11.1. We will make reasonable efforts to provide reliable booking services and accurate performance information.

11.2. We are not responsible for interruptions or delays caused by circumstances beyond our reasonable control, including natural disasters, government actions, network disruptions, power failures, or other force majeure events.

11.3. We are not responsible for losses arising from incorrect information provided by customers, failure to attend a performance, or failure to follow the theatre's rules and instructions.

11.4. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

12. Privacy and Personal Information

12.1. Personal information collected during the booking process may be used for reservation management, payment verification, customer communication, and the provision of related services.

12.2. We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

12.3. Please refer to our Privacy Policy for further information about how personal information is collected, used, and protected.

13. Intellectual Property

13.1. Website content, including text, photographs, graphics, logos, and design elements, is protected by applicable intellectual property laws.

13.2. No content from this website may be copied, reproduced, distributed, or used for commercial purposes without prior written permission from the relevant rights holder, except where permitted by law.

14. Governing Law and Disputes

14.1. These Terms & Conditions shall be interpreted in accordance with the applicable laws of the People's Republic of China, without prejudice to any mandatory consumer protection rights that may apply under the laws of the customer's country of residence.

14.2. Any dispute arising from the use of this website or the booking services should first be addressed through friendly consultation.

14.3. If a dispute cannot be resolved through consultation, it may be submitted to a court of competent jurisdiction in accordance with applicable law.

14.4. Nothing in this section prevents customers from exercising any mandatory legal rights available to them under applicable consumer protection laws.

15. Amendments to These Terms

15.1. We reserve the right to update or amend these Terms & Conditions from time to time.

15.2. Any revised version will be published on this website and will take effect from the date of publication, unless otherwise stated.

15.3. Customers are encouraged to review this page periodically to stay informed of any changes.

16. Contact Information

For questions about bookings, cancellations, refunds, or these Terms & Conditions, please contact us through the contact information provided on our website.

Beijing Red Theatre Tickets Booking Services

Website: www.Red-Theatre.com

Last Updated: November 2025